Policies

1. Embroidery's beauty is best with the use of heavyweight 90-100% cotton materials. Lightweight materials do not embroider as well and will tend to pull some which will cause slight puckering– even with proper backing and support. Embroidery causes a natural push and pull in the material. This pull or gather is normal but should in most cases be slight. We do not refund or make payment adjustments for slight pulling.
2. Graphics that are custom made (such as a business logo) or pictures/designs that are redrawn into embroidery language (digitizing) take time to prepare for the final project or so the graphic can be embroidered. This process is called artwork. Orders requiring artwork may require up to three business days advance notice to prepare the order. A rush fee of $60.00 will be required for same day services.
3. Embroidery will have a right and wrong side so anything sewn will show the stitching and support material (backing) on the opposite (reverse) side.
4. Most orders are filled within 3-10 business days. Howevver, as a 2 person busines, Simmons Ink and Stitch requests at least two weeks (12 business days, Mon. - Sat.) lead time to complete your order. This time may be more for larger orders . Less time may be possible for smaller orders depending on the orders already received. 
5. Colors shown using a computer or cell phone will not show the proper color being used. Sample sent are provided to assist you in visualizing the final project. If you are concerned about correct color reproduction, size of text or the graphic, please visit the shop to view the sample in person.
6. Artwork - The artwork charge and/or deposit for artwork is nonnegotiable and nonrefundable even if the customer decides not to place the final order. Artwork begins the same day the charge is paid. Reproducing artwork takes time and our time, and yours, is valuable.
7. We reserve the right to determine the type of stitching (satin or fill) based on the design. This is to provide you with quality work. Lettering in excess of 1 inch in height may require a fill stitch (flat stitching).
8. The full non-refundable artwork charge for digitizing and design/logo recreation must be submitted in full before any order is started. This charge a separate free that is not refundable and it is not discounted from the final project production costs. Artwork charges begin at $27.50 for digital and sublimation (small designs) and  $40.00 for all embroidery digitizing of small to and medium sized graphics. The artwork charge will increase based on the complexity and size of the design. Embroidery designs for jacket backs have an artwork charge that starts at $90.
9. Orders may be canceled within 2 business days (not counting Sunday) and must be canceled in writing by email to Simmons Ink and Stitch or by text to 315.430.5972. The time/date of the email or text will be used to determine whether the order was canceled within 2 business days. There will be a full refund less any charges incurred for ordering products, creating custom graphics or artwork/digitizing.
10. Simmons Ink and Stitch does not use a "per stitch" count to determine the final artwork charge, although stitch count is considered. We charge a nonrefundable flat fee of $40.00 which includes digitizing, the stitched sample and an edit, if necessary. Other factors including but not limited to the placement of the design, the type of material to be stitched and the number of hours the design will run on the machine and associated edits requires may also increase the artwork cost.
11. The artwork charge is applied only once for the same design on multiples of the same fabric/garment/object. If the design is significantly changed or an alternate design is requested, additional artwork charges may be incurred. Additional artwork charges will apply for larger items or items requiring the use of a different format, for example hats, jacket backs, and certain fabrics. Artwork charges will be communicated and must be paid in advance of starting an order
12. You can order additional product (a duplicate order) at a later date and use the same design (with no modifications) without incurring an additional artwork charge unless: a) the material requires different artwork, b) the size of the image is changed, c) the artwork is for a hat. In this event additional charges may apply. See item #11 above.
13.  Some designs to be digitized will require a non-refundable $90.00 - $150.00 deposit which is determined by the complexity of the design. Jacket backs to be embroidered will incur a minimum $90.00 artwork charge.
14. Edits -Changes to embroidery artwork are made free of charge for the first edit.  Edits made after the first run (production) of the order or edits exceeding the initial free edit will incur a minimum re-editing fee of $10.00 per edit unless the need for the edit is a result of error made by Simmons Ink and Stitch.
15. Samples - Most of our customers rest assured knowing that in addition to seeing a proof  in person or via email or text that their order will be satisfactorily delivered. We completely understand the peace of mind that comes from seeing the actual final product derived from your imagination, photos and design efforts. However, the cost of any project is the time and labor involved to produce the item (artwork, set up and clean up). Thus, providing actual physical samples is sometimes cost prohibitive.  When possible, we will provide one comparative sample per order at no cost to our customers. A comparable sample is produced using the same or similar product and production method but this does not mean the final item will be the exactly what the customer ordered.  An exact product sample will only be provided for orders in excess of 100 pieces and where the required order deposit has been paid in full.  An exact product sample will have a minimum fee of $30.00 for most t-shirt, fabric, embroidery and sublimation samples. In the event an exact item sample is requested, and the product is not available in the current store stock, there will be additional charges to cover any necessary or requested expedited shipping and handling. The shipping and handling costs will be the responsibility of the customer. Sample costs will be deducted from the balance of the order provided there are no changes to the design. This means the sample is FREE!  However, design errors resulting from Simmons Ink and Stitch such as a misspelled word, will afford the customer an additional sample at no additional cost.  
16. Simmons Ink and Stitch reserves the right to decline a job. Unfortunately, there are occasions that Simmons Ink and Stitch may decline a job after speaking with the customer. For example, if after seeing the object to be embroidered, we may determine it is not appropriate for sewing or there are other professional quality concerns that impact a quality outcome. Payments made for digitizing (artwork) are not refundable even in this circumstance. Simmons Ink and Stitch will also decline a job when in receipt of customer supplied items that are damaged or may contain odors that cause offense to employees of Simmons Ink and Stitch.  Simmons Ink and Stitch reserves the right to decline a job when it is not feasibly possible to complete a job. In this event, Simmons Ink and Stitch will communicate with the customer to identify other options. The customer's refusal to agree to alternatives will in no way obligate Simmons Ink and Stitch. In this event Simmons Ink and Stitch will fully refund the customer for any deposits made.
17. Promotional products are not refundable. Simmons Ink and Stitch reserves the right to either replace, exchange or refund an item not to the customer's satisfaction and a result of company error if notice of the concern by the customer is provided within 3 business days from receipt of the item.  Simmons Ink and Stitch is not responsible for reproduction concerns resulting from the receipt of poor graphics or customer errors.
18. Shipping costs are not refundable. There is a minimum $15.00 fee for shipping small items such as a t-shirt, or $25.00 for larger or out of region orders.
19. DEPOSITS - A 50% deposit is required for all orders that exceed $100.00. 
20. Orders that are tax deductible must present the certificate (501(c)3) at the time the order is placed.
21. Gift Certificates - A Gift Certificate can be used for the purchase of any final item produced by Simmons Ink and Stitch but cannot be used for deposits, postage, artwork, design, and set-up charges. Gift Certificates without an expiration date do not expire during the first year of purchase. However, the value of the certificate will decrease by 50% the first day after the first year and 10% each month thereafter. Gift certificates are not transferable. Gift certificates may not be exchanged for cash.
22. A returned check fee of $50.00 or the amount of the bank fee incurred by Simmons Ink and Stitch will be charged for checks not honored by the bank. Customers are responsible for any court or other fees incurred for collection efforts.
23. Invoices over 30 days due will immediately be assessed an additional $25.00 and then $1.00 per day late fee, unless other payment arrangements are made and agreed upon in writing by Simmons Ink and Stitch.
24. Mistakes can and do occasionally happen. For this reason, we encourage customers to purchase additional qualities in each size, especially if the item can be returned. Most of the time, there is no problem, but again, mistakes happen. If an item is damaged in production as a result of actions by Simmons Ink and Stitch, we reserve the option to replace the item with a comparable alternate OR reimburse the item up to a maximum value of $50.00 with a receipt and up to a maximum of $25.00 per item without a receipt.  (Please review pricing guidelines for Customer Supplied Items and Mistakes.)  
25. Marketing and Advertisements - Designs and products digitized, produced and/or sold by Simmons Ink and Stitch are used for marketing and advertising purposes including but not limited to use on our website, as shop displays, as well as for marketing materials and social and print media advertisements. The customer or any other person(s) associated with the item will not be compensated for any items used in marketing and advertisements.
26. A NOTE REGARING CUSTOMER SUPPLIED GARMENTS AND GOODS:  ALL ITEMS MUST BE NEW or GENTLY USED and clean without cologne, smoke or other noticeable odors - We will not print or embroider odorous and/or or otherwise soiled garments. We reserve the right to refuse an order that does not meet these requirements.

 You can submit an order request by email to simmonsink@verizon.net

We will confirm your order by text or email

but we also enjoy when you call!

(315) 430-5972